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10 JANUARY 2004

bulet-arow.gif (856 bytes) The Good News: RP call center industry estimated to grow 100% this year
bulet-arow.gif (856 bytes) President's radio address to the nation
bulet-arow.gif (856 bytes) GMA: Politics won't distract implementation of programs for peace & progress
bulet-arow.gif (856 bytes) GMA opens another 'Patubig ni PGMA' project in Tondo, Manila
bulet-arow.gif (856 bytes) Metro Manila taxi operators pledge support for GMA's administration
bulet-arow.gif (856 bytes) Statement of the President: Re Parliamentary Government
bulet-arow.gif (856 bytes) Statement of Secretary Ignacio R. Bunye: Re Election Automation

The Good News: RP call center industry estimated to grow 100% this year

The government estimates the call center industry to double its capacity to 21,000 seats this year, reflecting a 100 percent growth rate.

The continued growth of the call center industry is anticipated due to the keen interest shown by the United States and the United Kingdom as well as the neighboring countries in Asia in the Philippines as a potential site.

The government noted the local call centers have been treading the growth path for the past couple of years.

Contact Federation of the Philippines (CFP) director Miguel Garcia said, "Based on what our partners and customers are saying, we feel confident that we will achieve a growth of 100 percent. The Philippines is getting the momentum now."

Industry experts said that the Philippines has an edge in the call center business due to the low cost of operation in the country and the availability of English-proficient and high-quality work force.

The Filipinos’ familiarity to American culture and good telecommunication facilities are the added advantage, they said.

The US-based call center operator Sykes is opening up two new centers in Makati City, Metro Manila, and Cebu this year, with investments close to $10 million (P530 million).

The new investments would be in line with Sykes’ Asia-wide expansion for 2004, with the Philippines getting a lion’s share of the capital input.

With the two sites already operating at about 50 to 80 percent capacity, Sykes has become one of the largest operators of contact centers in the Philippines.

Currently, the company is employing 3,000 call center agents and its manpower will be doubled when the two new sites become fully operational.

"The expansion is based on customer demand. For now, the clientele of the Philippine offices is divided between Asia-Pacific and US customers," Michael John Henderson, vice president and managing director of Sykes Asia Pacific, said.

He also said that the Philippines was chosen to receive major investments due to its pool of skilled and English-proficient information technology professionals, as well as its affinity to the US market, which is the largest buyer of outsourced services.

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President's radio address to the nation

Magandang araw sa inyong lahat.

Tayong lahat ay gusto natin ang pagbabago. Sa aking paglilibot, sa karaniwang Pilipino naunawaan ko na ang pagbabagong hangad ng taong bayan ay tungkol sa mas mabuting buhay, lalo na sa bagay ng pangkabuhayan gaya ng trabaho, presyo, hanapbuhay, pagkain sa bawa’t mesa, kalusugan, edukasyon, t’yak na tahanan, at malinis na tubig.

Ngayong taon, patuloy nating ipinaglalaban ang pagbabago sa mga bagay na ito para sa karaniwang Pilipino. Bagama’t umiinit ang takbo ng pulitika sa ating paligid tinitiyak ko sa ating mga kababayan na hindi ito hadlang sa ating pagpapatupad ng mga programang pangkapayapayaan at pangkaunlaran.

Sa maikling panahon na ako’y Pangulo, nakagawa tayo ng malakas na simula sa pagbabagong hinahangad natin. Nagkaron din ako ng mahalagang kapangyarihan at karanasan para itaguyod ang ekonomiya, manghikayat ng puhunan para makalikha ng mas maraming trabaho at lumaki ang sweldo, magpatayo ng mahalagang imprastraktura, sugpuin ang krimen at ibang karahasan, at siguruhin ang kaligtasan ng mamamayan.

Sa kabila ng mga krisis at pagsubok na kinahaharap ng ating bansa, ipinaglalaban ko ang matapat na pamamahala para bawasan ang perwisyong dinaranas ng karaniwang mamamayan sa kanyang mga transaksyon sa pamahalaan. The international community recognizes our vigilant advances in fighting corruption, especially through our lifestyle checks and procurement reforms.

Ang mga ebidensyang nanggaling sa lifestyle check ay nakatulong sa mga kasong kontra sa maraming presidential appointees. Sinampahan ng kaso ang mga huwes, prosecutor, higit isangdaang opisyal ng BIR at higit pitong daang presidential appointees. Pinasa ang E-procurement law na nakabawas sa katiwalian sa pagbili ng mga gamit ng gobyerno.

The people’s dissatisfaction about government services are being addressed, too. There have been dramatic changes in the Land Transportation Office.

Nguni’t hindi pa ako kuntento, ito ay down payment pa lamang na nagawa sa maikling panahon na ako ay Pangulo. Kailangan ang karagdagang installment para sa pagbabagong makakatanggal sa katiwalian.

As an economist, senator, trade official, vice president and President, I have learned the complexities of the bureaucracy. I have learned that fighting corruption is not like Saint Michael slaying the dragon with one swing of the sword.

Fighting corruption is like healing an infected wound that must be constantly cleansed and disinfected. Kaya ipinaglalaban kong mapalitan ang kultura ng katiwalian para mawala na nga ito.

The down payment that we have made on anti-corruption can gradually lead to the fundamental reforms, if we work hard enough on governance reform. At the same time, we must use our fiscal reforms to the better compensated civil service.

Once and for all, we must end graft with the mighty hand of political will and a change of values among our citizenry.

Pagtibayin ang asal… change of values. Magtulungan tayo sa ganitong pagbabago.

Maraming salamat sa inyong lahat.

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GMA: Politics won't distract implementation of programs for peace & progress

President Gloria Macapagal-Arroyo said today that politics is heating up with the approach of the national and local elections in May, but this will not be an obstacle to her administration’s implementation of programs for peace and prosperity.

In her weekly radio address to the nation, the President said that in the short period of her presidency, she has gained the power and experience to bring to fruition the changes and reforms desired by the average Filipino.

"Sa maikling panahon na ako’y Pangulo, nakagawa tayo ng malakas na simula sa pagbabagong hinahangad natin (In the short time that I have been President, I have taken a forceful initiative towards reforms)," she said.

The President said that her administration has so far turned around the economy, attracted foreign investments for the creation of more jobs and higher pay, implemented infrastructure projects, and launched drives against illegal drugs, kidnappings, robberies and other crimes to ensure peace and security of the people.

"Sa kabila ng mga krisis at pagsubok na kinahaharap ng ating bansa, ipinaglalaban ko ang matapat na pamamahala para bawasan ang perwisyong dinaranas ng karaniwang mamamayan sa kanyang mga transaksyon sa pamahalaan (Despite difficulties confronting our country, I have fought for good governance to lessen the people’s burden in their dealings with the government)," she said.

Mrs. Macapagal-Arroyo noted the progress of her administration’s efforts to rid the government of corruption. "The international community recognizes our vigilant advances in fighting corruption, especially through our lifestyle checks and procurement reforms," she said.

The lifestyle checks have bolstered the graft cases against more than 700 presidential employees, l00 officials and employees of the Bureau of Internal Revenue, judges and prosecutors, she said.

"There have been dramatic changes in the Land Transportation Office," she added.

The President reminded that "fighting corruption is like healing an infected wound that must be constantly cleansed and disinfected," adding that she won’t stop until the "culture of corruption" is vanished.

She said that "the down payment that we have made on anti-corruption can gradually lead to the fundamental reforms, if we work hard enough on governance reforms."

In her travels around the country, she has recognized the desire of the average Filipinos for reforms, particularly for bringing about more jobs, food and potable water, health, education and shelter.

"Bagama’t umiinit ang takbo ng pulitika sa ating paligid, tinitiyak ko sa ating mga kababayan na hindi ito hadlang sa ating pagpapatupad ng mga programang pangkapayapaan at pangkaunlaran (While politics is becoming heated around us, I wish to assure our countrymen that that will not be an obstacle to the implementation of peace and economic programs)," she said.

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GMA opens another 'Patubig ni PGMA' project in Tondo, Manila

President Gloria Macapagal-Arroyo today led the ceremonial switch-on of a water project in Tondo, Manila as part of her program to ensure the health and well being of thousands of poor Metro Manila residents who do not have access to safe and potable water.

The President was warmly welcomed this morning by the Tondo residents and local officials led by Manila Mayor Lito Atienza and Barangay Chairman Joaquin Confesor when she inspected and switched on the static water tank in Barangay 217, Zone 20 in the 2nd District of Manila.

The provision of the water tank, which would benefit some 16,225 households in Tondo, is part of the "Patubig ni Pangulong Gloria Macapagal-Arroyo" project aimed at solving the water problem in identified 300 "waterless" communities in Metro Manila.

The President said that during the EDSA consultation period last year some 160,000 households in 300 poor communities in Metro Manila have been identified as having no access to potable water.

The problem of residents in Barangays 217, 218 and 213 in Zone 20, which are near the railway tracks, is that the Philippine National Railways (PNR) has not granted them right-of-way (ROW) for their water interconnection.

The President immediately called up Transportation and Communications Secretary Leandro Mendoza and instructed him see to it that the right-of-way problem with the PNR be resolved immediately.

Before the ceremonial switch-on, the President was briefed on the status of the Patubig project at the barangay hall of Barangay 217.

Of the 160,000 identified waterless households in Metro Manila, some 36,967 households still have no access to potable water.

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Metro Manila taxi operators pledge support for GMA's administration

The 300-strong Alliance of Taxi Operators in Metro Manila (ATOMM) expressed their support for the administration of President Gloria Macapagal-Arroyo during a simple lunch held today at the Malacaņang Heroes Hall.

"We are here to express our support for President Gloria Macapagal-Arroyo’s administration," ATOMM Director Chris Dizon said. Guests at the luncheon included several taxi drivers.

ATOMM, which is headed by Mrs. Luring Naval, operates more than 3,000 units and employs some 6,000 drivers.

ATOMM members are scheduled to meet officials of the Department of Transportation and Telecommunications (DOTC) and the Land Transportation and Franchising Regulatory Board (LTFRB) on February 1 to resolve problems affecting the taxi industry.

Dizon said that among these problems are red tape, "irrelevant" requirements, oil price hikes, abusive towing operators and traffic enforcers, and the question of extending the 10-year taxi franchise to another two to five years.

President Macapagal-Arroyo said she invited the ATOMM officers and members after finding out that the taxi operators had often been left out in her past consultations with the transport sector.

The President said she also wants to hear the side of the taxi operators and drivers, whom she compared to the voice of Plaza Miranda of yore.

"Ang Plaza Miranda ngayon yung mga taxi drivers. Kayong mga taxi drivers, kayo ang boses, kayo ang tinig ng karaniwang Pilipino (The taxi drivers are the voice of Plaza Miranda, you are the voice of ordinary Filipinos)," she said.

The President said the taxi drivers could help the government spread its programs among the ordinary citizens.

She cited, among others, the unprecedented gains and reforms undertaken by her administration in agriculture, creation of jobs, stabilization of prices, provision for housing, education and health as well as the government foreign policy to attract investors into the country.

"Iyon ho ang ating ginagawa, inaayos yung mga hangarin ng pangkaraniwang mamamayang Pilipino (That is what we are doing, providing for the needs of the ordinary Filipino)," she said.

Mrs. Macapagal-Arroyo also invited her guests to join her in the continuing reforms that she has instituted during her short term as President.

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Statement of the President: Re Parliamentary Government

We shall push for a parliamentary and federal form of government because it will give peace, unity and progress to the average Filipino.

Whatever the means eventually threshed out by Congress, this will be an integral part of my platform of security in terms of peace and the rule of law, of social change and political transformation.

Our fight for change includes these broad strokes that are needed to reinforce the clout to turn around the economy, build the infrastructure, create jobs, and defeat corruption and crimes.

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Statement of Secretary Ignacio R. Bunye: Re Election Automation

While the President has stated her personal position on this matter, she does not want to comment further nor act in any manner that could be interpreted as interfering with deliberation of the Supreme Court.

The President shall wait for the decision of the court.

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